Reaching Key Decision Makers—B2B Email Marketing vs. Social Media Advertising

reach b2b decision makers

Despite concerns in the media over the death of email marketing, B2B email marketing continues to be the most effective strategy for reaching key decision-makers, year after year.

How Effective is B2B Email Marketing?

B2B marketing is all about reaching key decision-makers—and email marketing is the best way to do that. The goal of B2B email marketing is to provide senior executives with useful and highly relevant information, directly in their inboxes. This is a well-known and effective strategy for establishing credibility with key decision-makers.

However, each year, new media reports emerge calling for the death of email marketing. Whether the reasoning is new privacy regulations or increased use of social media, the media continues to predict the end of email marketing in the near future.

Statistically, these reports are wrong. Even with the explosion of marketing technology and tools in recent years, when it comes to reaching executives, email marketing is still the most effective strategy. In fact, according to HubSpot Research’s Global Survey, November – December 2019, 78% of marketers have seen an increase in email engagement over the previous 12 months. With the ROI of email marketing increasing as well, it is clear that email marketing continues to be highly effective.

In addition, marketers themselves vouch for the effectiveness of B2B email marketing. 45% of B2B marketers agree that email marketing is the most effective digital marketing tool. Plus, in 2019, 49.5% of marketers said they planned to increase their email marketing budget. Despite what the media predicts, these statistics demonstrate that email marketing is still one of the most effective marketing tools out there.

How Effective is Social Media Advertising as an Alternative to B2B Email Marketing?

As we discussed briefly, some might consider social media advertising to be an alternative to B2B email marketing. The appeal of advertising online, in general, is understandable—it seems like a cost-effective way to reach a large number of individuals on the websites they frequently visit. However, it’s becoming clear that indiscriminately advertising on a large number of websites is an ineffective marketing strategy.

For example, in 2017, JPMorgan Chase narrowed down its advertising reach from 400,000 websites to 5,000 pre-approved websites—and saw no decrease in performance. This example demonstrates the ineffectiveness of online advertising for the sake of reaching a broad audience—this strategy doesn’t necessarily lead to increased sales. Plus, it is time-consuming to hand-select websites that are best suited for advertising.

On the other hand, many seasoned marketers emphasize the importance of social media advertising as these platforms grow in popularity—but not as an alternative to email marketing. Instead, some argue that email marketing and social media advertising should work together for the best results.

All of this is to say that social media and online advertising may be important elements of successful marketing, but they can’t replace email marketing in a business’s B2B digital marketing strategy.

Email vs. Social Media

On a number of direct comparisons, B2B email marketing comes out ahead of social media advertising in terms of effectiveness.

First, on the most basic level, more people use email than any given social media platform. Even Facebook, the most used social media platform in the world with 2.6 billion monthly active users, falls short of the world’s 3.9 billion email users. More email users mean more potential eyes on your marketing messages.

Additionally, the informality of social media is counterproductive to the relationships and credibility marketers must establish to succeed in B2B marketing. Social media platforms are simply not ideal venues for business discussions. Amongst the personal posts that dominate the most popular social media platform, Facebook, business discussions are out of place. Plus, there is a high chance that social media users will simply scroll past an unsolicited advertisement in their newsfeed—whereas email marketing targets users who have engaged with a company in the past, making them more likely to be responsive to marketing messages.

Finally, email marketing has proven its worth in terms of ROI. For every $1 spent on email marketing, businesses make $42 in return, according to the latest reports. This is a substantial ROI, especially compared to the $10.51 businesses make for every $1 spent on mobile marketing. This disparity speaks for itself—email marketing is worth the investment. 

To sum it all up, regardless of the media’s warnings about its impending doom, B2B email marketing is still the most effective strategy for reaching key decision-makers. With its high ROI, large user base, and popularity among marketers, B2B email marketing isn’t going away anytime soon.

Next Steps

SOMAmetrics designs and executes its proven 4-step high-quality lead generation programs to deliver more leads that close faster and at a higher rate for 20% of what it costs clients to produce in-house.

As a next step, download this white paper that describes the most effective way for B2B companies to generate high quality leads for their sales organization.

Then, let’s schedule a quick call to discuss how we may be able to help you build your high-quality lead generation programs.

Best Practices in B2B Email Marketing

By implementing best practices in B2B email marketing, marketers can establish trust with senior executives and increase email engagement.

What Do Senior Executives Look For in B2B Marketing Emails?

The main goal of B2B email marketing is to reach senior executives and establish credibility with them—but this is easier said than done. When it comes to email marketing, there are several different approaches marketers can take—and some approaches are better than others. Below, we will discuss the best practices in B2B email marketing.

To fully understand why some approaches are better than others, we have to first understand how senior executives read emails.

One key thing to remember about senior executives is that they have a vested interest in staying on top of trends in their given field. They need to know what their competitors are doing, what trends are emerging, and how these factors impact the status quo in a given industry. When it comes time to make important decisions, the most successful executives will draw on a wide range of sources to substantiate their decisions.

Crucially, executives report that they are willing to consider information provided by external sources, especially if it’s information that their team is not providing internally. Plus, according to a 2018 Quartz survey of executives, 78% of respondents are willing to read brand content, if it provides useful and relevant information. 

In addition, executives receive a lot of emails, and they have to stay on top of their inboxes to ensure nothing falls through the cracks. For this reason, most CEOs read every email they receive. Different executives may have different approaches to inbox management. According to Brad Smith, CEO of Intuit, his approach is to read every email and choose to either “read, act, file, or delete”. This means that a B2B marketing email is likely to reach a CEO—but it must be relevant and informative to be of any use to an executive.

In sum, B2B email marketing can be an effective way to reach senior executives—especially considering the increasing engagement with emails in the past year—but it has to be done right in order to stand out amongst the deluge of emails executives receive every day. For this reason, marketers should stay up-to-date on the best practices in B2B email marketing. 

What Are the Best Practices in B2B Email Marketing?

Having established the potential for email marketing to be highly effective in reaching executives, the next step is to implement best practices in B2B email marketing to ensure that these emails will be read and considered useful.

One of the most important practices in B2B email marketing is establishing credibility. As we discussed briefly, the business hoping to establish a relationship with C-suite executives must show that they are a knowledgeable source. One method of establishing credibility is to create and publish practical primary research. Executives and other decision-makers will return to a source if they believe it will address gaps in their knowledge and bring them fresh information.

Plus, trust has become more important than ever in B2B marketing. According to IBM’s 2018 study of 13,000 C-suite executives worldwide, there has been an “ongoing and widespread erosion of customer trust, including B2B buyers… Where data alone was once an organization’s unparalleled asset, it must now factor in trust.” The top 9% of companies identified by this IBM study are able to maintain customer trust, which demonstrates its increasing importance in the best practices in B2B email marketing.

To establish trust, B2B marketers must provide concise, engaging, and highly-relevant information in their emails to executives. Senior executives are busy people—while they want to stay informed, they simply don’t have time to wade through a lengthy newsletter, especially if it’s crowded with irrelevant information. The most effective B2B emails are specific to the executive in question and pack a lot of information into a short email, with a clean and easy-to-read layout.

Beyond content, the timing of B2B email marketing also matters. At different times of day, executives prefer to consume different types of content. The best time to send an email is in the morning: according to a Quartz survey, 50% of executives read an email newsletter upon waking up. This trend is increasing over time—in 2014, only 42% of respondents to Quartz’s executive survey named email newsletters as their primary form of morning news, while in 2018 this increased to 50%.

In addition, best practices in B2B email marketing should also include a well-thought-out approach to the way emails are sent. Marketers should regularly clean out unresponsive emails from their lists in order to avoid being blacklisted as spam. Using a permission pass email is a highly effective way to do this. By sending an email asking the user to confirm whether or not they’d like to continue receiving emails, click rate and open rate will rise and marketers can confirm they are only marketing to engaged users.

Altogether, by implementing these best practices in B2B email marketing, marketers can increase their email engagement and reach senior executives more effectively than ever before.

Next Steps

SOMAmetrics designs and executes its proven 4-step high-quality lead generation programs to deliver more leads that close faster and at a higher rate for 20% of what it costs clients to produce in-house.

As a next step, download this white paper that describes the most effective way for B2B companies to generate high quality leads for their sales organization.

Then, let’s schedule a quick call to discuss how we may be able to help you build your high-quality lead generation programs.